At Fressia Air Cool Service, we respect your right to privacy and are fully committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data.
1. Information We Collect
We collect personal information only when it is necessary for providing our services efficiently and effectively. This includes:
- Full Name
- Contact Number
- Residential or Service Address
- Details related to the air conditioning unit (brand, type, issue, etc.)
This information is gathered through service request forms, phone calls, or direct communication.
2. Purpose of Data Collection
We collect and use your personal information strictly for the following purposes:
- To confirm and schedule AC service appointments
- To contact you regarding service status or updates
- To send service confirmations and follow-ups
- To improve the quality and responsiveness of our services
- To maintain internal service records and customer support history
3. Data Sharing and Disclosure
Your personal information is not sold, rented, or traded to any third party.
We may share necessary data only with:
- In-house technicians or employees who require it to perform their job
- Law enforcement or legal authorities, only if legally required
All staff with access to your information are bound by confidentiality obligations.
4. Data Storage and Security
We take strong measures to protect your personal data against unauthorized access, modification, disclosure, or loss. These include:
- Secure storage systems
- Access restrictions for unauthorized personnel
- Regular audits to ensure data protection compliance
5. Your Rights
As a customer, you have full control over your personal information. You may:
- Request access to your stored data
- Ask us to update or correct any inaccurate information
- Request deletion of your data (except where legally required to retain it)
All requests can be made by contacting our support team via phone.
6. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legal or operational practices. Any updates will be posted on our website and take effect immediately upon posting.
7. Contact Us
If you have any questions or concerns about our privacy practices or the way we handle your personal data, please contact us directly:
Fressia Air Cool Service
Room No 9, Rajaram Hari Patil Chawl,
Santoshi Mata Mandir Road, Pathare Wadi,
Dahisar, Maharashtra 400068
📞 077000 54799